Frequently Asked Questions
Everything you need to know about your Stanley 1913 Canada order.
What is the standard shipping time for orders within Canada?
Standard shipping typically takes 5-7 business days. Please note that remote locations may require additional transit time.
How do I start a return or exchange?
You can return unused products in their original packaging within 30 days of purchase. Visit our online returns portal to generate a prepaid shipping label.
Are Stanley products dishwasher safe?
Most of our modern vacuum-insulated bottles and tumblers are dishwasher safe. However, we recommend checking the bottom of your specific product for the 'Dishwasher Safe' icon to ensure longevity.
What does the Stanley Built for Life™ lifetime warranty cover?
Our warranty covers manufacturing defects in materials and workmanship for the lifetime of the product. It does not cover normal wear and tear, accidental damage, or loss.
Do you offer international shipping outside of Canada?
This specific store serves customers within Canada only. For orders to the United States or other international regions, please visit our global site.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.